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Remote maintenance
July 1st 2007

Koenig & Bauer used remote diagnosis and remote maintenance (teleservices) via modem connections to guarantee the availability of installed facilities.

Expenditure for the telephone infrastructure, high connection costs and the security risk of every modem to the entire company network were disadvantages that had to be addressed.

Innominate Security Technologies' integrated package solution, the mGuard allows an 'outgoing VPN' concept – the connection is established from the system to the service technician – thereby becoming an outgoing connection from the end customer network. This paves the way for remote maintenance over the Internet. All former access problems due to internal security policies and central enterprise firewalls can be solved because outgoing Internet connections are simpler and more secure to administer

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