Driving force
November 1st 2005

CompAir has selected Tesseract's browser-based Service Centre 4.2 service management system as the hub of its service operations across the globe. The use of Service Centre will eliminate the potential for lost data and maintain timely invoicing and customer call back while at the same time control and manage workflow and job scheduling, as well as handle inventory and asset management.

Why was Tesseract's software regarded as the best fit? In addition to being a comprehensive system (its main modules feature integrated functionality for customer assets, call control, parts, repairs, quotes and prospects), Service Centre also has a simplicity of use that appealed greatly.

Affordability was also an important consideration, as was the system's multi-language capability, as CompAir has operations in so many countries.

This enables it to report locally, in the local language and to produce reports in English that will allow it to compare the overall effectiveness of operations and identify best practice.