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Reducing robot breakdowns
July 1st 2008

Tetley GB, part of the Tata Group, is enjoying reduced robot downtime at its tea production facility in Eaglescliffe, since signing up to an ABB remote service agreement. It ensures maintenance and management, not only of ABB robots, but also those of other robot suppliers.

Tetley can identify any potential problems with its robots before they escalate using ABB's remote robot monitoring technology.

Previous problems had occurred with the production line. "We had been experiencing a number of breakdowns during production with spurious alarms, causing the robots to periodically stop," says Colin Trevor the plant's maintenance manager. "This caused some concerns with our engineers, who were not sure what the fault was, and we spent a lot of time re-setting the robots, hoping the next breakdown wouldn't occur." Eventually, Tetley called an ABB engineer to the site, who helped to trace the problem to a fault with the alarm settings on the robots.

"Although the problem was easily remedied within just 30 minutes, the downtime we'd incurred through trying to trace and rectify the fault meant that several hours of production time were lost. It was for this reason that we were keen to try out ABB's remote service agreement," explains Trevor.

The agreement provides access to ABB's remote monitoring technology, which uses a service box and system infrastructure installed into the robot's control system. ABB can monitor the wear and tear and productivity of robotic cells, which can be shared with the customer. This helps ensure stops in production are prevented rather than ABB simply assisting in recoveries.

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