Toyota Material Handling UK has
made it possible for its customers to
chat directly to a team member online.

The Chat Centre (accessible from
www.toyota-forklifts.co.uk) is available
during standard working hours and
offers visitors three ways of making
contact with Toyota: chat, email and
telephone.

Tony Wallis, operations director,
says: “Some enquiries are more urgent
than others and need a more
immediate response than an email can
deliver; not everyone likes to make
enquiries by phone. Our new Chat
Centre gives website visitors the chance
to make immediate contact with a
member of the Toyota team, just like a
phone call but
at their own
leisure while
using the
computer.”