The Co-operative Pharmacy
has a team of KNAPP
engineers on-site at its new,
£16m national distribution
centre in Stoke-on-Trent.

“The benefits of having
support engineers
permanently on-site are
clear,” says Ebb Kretschmer,
head of Customer Services
for KNAPP UK. “As well as
the obvious advantage of
fixing any problems quickly
and efficiently to minimise
costly downtime, there’s also
the fact that on-site engineers
often prevent problems from
even occurring, whether by
preventive maintenance or
simply by proactively
thinking about where
potential problems could
arise.”
By outsourcing the
maintenance and repair of its
automated handling systems,
The Co-operative Pharmacy
is benefiting from priority
support at a fixed cost, with
the peace of mind that all
statutory and legislative
requirements are being met
by fully trained technicians.

The resident service team
uses KNAPP’s web-based ESupport
system to order
spare parts required for the
facility.