Hermes Fulfilment is using automated
storage and order picking systems to
manage its returns efficiently. At its
site in Haldensleben, it has an
automated system from KNAPP that
features an OSR Shuttle for rapid
automated storage and retrieval,
combined with goods-to-person
picking using pick-by-light technology.

The OSR Shuttle has some 176,000
storage locations with capacity for
one million items and accepts 2000
containers of mixed returns per hour.

Up to 10 different items are stored in
each container. Totes are automatically
retrieved from the store to supply 30
Pick-it-Easy Fashion workstations on
two levels, where up to 15,000 items/
hour are picked during peak periods.

Operators receive picking information
from a central touch-screen monitor
which can display a product photo to
show which product should be picked.