Empowering consumers to make informed choices when
buying compressed air goods and services is a common aim
and during the last two years BCAS has been developing a
register managed by Referenceline to help users find the
right firm for them

All businesses on the AirSAFEregister
web site have been vetted and
approved by BCAS to ensure that
they operate in a legal, honest and fair way.

The register aims to drive up business
standards and boost customer confidence by
using a standard set of questions for
customers to rate the performance of the
firms they use. As all members use the same
set of questions, customers can benchmark
all firms on the register. Those listed are
regularly audited by BCAS to ensure
processes, standards and complaint
procedures are being maintained.

Independent checks
A firm’s technical skills have been
independently checked through peer review,
as well as checks on their trading record and
financial status. All firms have signed up to a
code of practice that includes insurance,
good health and safety practices and
customer care. The BCAS AirSAFEregister is
managed independently by Referenceline
who has checked and will continue to
monitor the firm’s quality of work, trading
practices and customer satisfaction;
Firms will be able to tell you about any
compressed air system regulations you must
comply with and may also be able to provide
appropriate certificates. If you have a
problem or disagreement, a user-friendly
complaints procedure is there to help resolve
the issue.

If a firm displays the BCAS Member logo
you know that we have approved the firm
and found that it meets the required criteria.

Before employing a firm, please check its
status on the AirSAFEregister.

More than 90% of consumers recommend
the BCAS member firms listed. However,
nobody’s perfect and we will publish
complaints as well as praise. BCAS Member
firms can’t ask us to hide some comments
and publish others – it’s all or nothing.

The BCAS AirSAFEregister is just like
word of mouth:
Don’t take our word for it.

Don’t take their word for it.

See what their customers say.

Referenceline is free to consumers, because
it’s paid by BCAS. However, it is independent
of BCAS and its members.We don’t TELL
you, we SHOW you.We want you to be
confident that we don’t edit your responses,
so we show handwritten comments on our
site.We think it’s more interesting – even if,
sometimes, they do take a little time to read!
Over 90% of the feedback we receive is
positive, recommending the firm concerned.

But you can read the complaints as well, even
if the firm doesn’t agree with the customer.

How do I choose?
Don’t be impressed by a few high ratings:
Look for a consistent pattern of references
Expect to see the occasional low rating.

You can’t please everybody.

Read the work descriptions and comments
to get a flavour for the firm’s reputation.

Treat the information as a starting point
and raise any questions with the firm.

The work by Referenceline with other
schemes suggests a pattern which we expect
applies to most businesses.

Customers report that the vast majority of
BCAS member firms meet most of the code
requirements most of the time. The top 10% of
firms stand out from the rest with consistently
higher ratings for Satisfaction, although this
reaches a ‘glass ceiling’of roughly 9 out of 10. These
same firms also achieve the highest response
rates, because their loyal customers are more
likely to make the effort to reply to our survey.

So, a large number of responses is likely to
indicate a firm with very happy customers,
and is also most likely to be representative.

To try out the scheme, please visit:
www.bcas.org.uk and click on the
AirSAFEregister link.