Strapping specialist Mosca Direct has
enhanced its service function to
deliver a faster, more tailored aftersales
service support to customers.

In addition to dedicated service
managers for the North and South,
supported by six further field
engineers, the service offering will
include Mosca’s Service Spares Pack
approach, where a pack of all parts
that might be needed for a service
visit are sent ahead of the appointment
so that the engineer can deal at once
with any problem. Customers can
choose whether to buy unused parts
for later ‘wear and tear’ replacement.

Mosca has implemented a 20-
point service check list so that
customers can view work carried out
and be alerted to any areas that
might need attention at a later visit.

The company has expanded its
choice of service contracts and offers
a fast response, out-of-hours service.