Starrett, offers a wide range of technical support services for plant managers and trades people. The dedicated support provides pre- and post-purchase advice for the full Starrett product range, on-site by telephone, e-mail or through social media. 

If the requirement is for band saw blades, free trial blades may be available. Often, a customer’s existing blade may be struggling to cope with the required application, or supplier prices may have risen. Starrett engineers can visit the user to set up and run trial blades and check the general maintenance of the machine, including the guides and swarf brush. Tests on the new blade demonstrate the difference in performance, which is often cheaper, quicker and longer lasting than the previous blade. By enabling efficient and long lasting performance of the machine and blade, customers can save valuable time and money.

Power toos

The Starrett team can also showcase its extensive power tool accessory range to customers across the country, either in their own facilities or at one of Starrett's demonstration centres. The company can also provide bespoke video demonstrations of machines and tools in action. This service enables customers to see the latest equipment available, as well as the correct use and maintenance needs, before committing to an investment. 

John Cove, marketing manager of Starrett, comments: “The reality is that a lot of engineers or contractors encounter failed equipment due to misuse or simply having the wrong machine for the application. Our support service aims to help customers choose the right product for their needs and to ensure they are using it correctly from the start. We want to help our customers save time and money. Our team has the knowledge and experience to understand the needs of our clients, so we are well positioned to demonstrate and provide the best product for a range of applications.”

Starrett’s post-purchase support also offers training programs for band saw machine operators, enabling compliance with industry legislation. The training program covers machine set up, installation and blade changing, as well as best safe practice. The program provides employees with the knowledge they need to work safely with the equipment, and gives employer’s peace of mind that their staff are working in accordance with industry regulations.