To gain the Standard, the division’s two operations – UTN Training and Integrated Training Solutions – were assessed in four areas: leadership and management, resources, service delivery, and continuous quality improvement.

Training division managing director Matt Scott said: “Customers are increasingly looking for training providers that meet their due diligence checks. They want to be sure that the people that they are dealing with are proficient, professional, current and customer focused. The external accreditation proves that we meet this criteria, and it also instills confidence in the customer that they are dealing with an operation that has been through a very in-depth assessment.”

The Matrix Standard reaccreditation report listed the training division’s strengths as being staff development, overcoming barriers that learners may have, the effectiveness of the sign up and induction process, and the industry knowledge of the tutors and assessors.

The report said that some learners had been apprehensive about attending a training course, but had been put at ease. A typical comment from a learner was: “I don’t do classrooms normally, but I didn’t have any fears about coming back for day two.” 

UTN Training provides working at height and safety and skills training at 30 locations throughout the UK to more than 25,000 delegates each year with a 98% pass rate. Integrated Training Solutions offers NVQ assessment and training to customers nationally across a number of industry sectors.