AUTOAgility uses dynamic, behind the scenes rules to ensure the right detail and quality of information is captured for each work request and then automatically deploys it to the most appropriate resource for completion.
Using a dynamic question/response driven helpdesk, AUTOAgility ensures all the relevant information for each request is quickly and completely captured. Nothing can be overlooked or missed out that could prevent the work from being dealt with and completed right first time.
AUTOAgility then finds the person with the right skills and availability and deploys the work to them, ensuring the work is started and completed as quickly as possible.
AUTOAgility can even take into account physical location and assign work to the closest available resource.
Stand M300