Enhanced service

Strapping specialist Mosca Direct has enhanced its service function to deliver a faster response and more tailored after-sales support to its customers.

As part of the process, the company has appointed dedicated service managers for the North and South, supported by six further field engineers.

A particular feature of the new service offering is Mosca's 'Service Spares Pack' approach, where a full pack of all possible parts that might be needed during a service visit are sent ahead of the appointment to ensure the engineer can deal immediately with any issues with a machine.