Ongoing support

What has not changed is the company's use of PSL DataTrack software which, prior to the change of premises, was already being used to manage the company’s customer quotations, works orders, deliveries, purchase orders, goods received and delivery notes. New PCs were installed in the new premises and it was pretty much a 'plug and play' scenario to get DataTrack up and running, with no disruption to running the business.

Stephen Weiss comments: "DataTrack’s software capabilities offer flexible management for different industries – it simply continues to provide the means for us to manage our growing business in different markets just as effectively. Whether engineering sub-contract batches of 50 or 10000, the administration and production requirements are essentially the same and we entrust complete responsibility to DataTrack to manage this for us.”

Key to Maylan’s on-going success has been significant investment in the latest CNC machining technology.  However, Weiss recognises that technology alone is not enough to really make a business successful. He says: "Customer service with on-time deliveries, no rejects and repeat business remain the key factors. PSL DataTrack helps us to achieve these goals.”

There are three nominated users of the DataTrack system at Maylan with Stephen being supported by colleagues dealing with works and purchase orders.  As it is a modular, upgradable system the latest DataTrack enhancements are examined carefully to see how they can assist Maylan’s business.  For example, the latest upgrade includes document management, inspection records and instant emails to customer to alert them that their order has been despatched.