Kicking downtime into touch

The Assure scheme is designed to offer improved reliability and performance for customers by reducing the likelihood of equipment downtime.

To qualify for the full six-year warranty, customers must take out an Assure service agreement and register the machine with their local Elmo Rietschle authorised distributor upon purchasing the pump. 

Machines manufactured before January 2012 can still qualify for the extended warranty, but the pump must be booked into the company’s UK service centre before arranging Assure cover.

The agreement is tailored to suit customer’s needs, ranging from two to six years’ cover and includes simple fault finding and repairs to a full preventative maintenance programme.

Elmo Rietschle has a network of more than 100 qualified engineers, UK-wide, that specialise in a range of on-site repair and maintenance services for vacuum products and applications. In addition, the company operates a professional service centre, should a pump require a more comprehensive overhaul during the warranty period. 

This is supported with an extensive hire fleet of machines that can be loaned to site during any repair or remedial work.