Voice technology and cubing data

The system is one of the first of its kind, combining Voice technology with cubing and volumetric data which is fed through the Kellogg’s warehouse management system to VoiceMan; enabling staff to build the perfect pallet based on each end customer’s requirements. 

Kellogg’s will be rolling out the VoiceMan solution across its two Manchester depots, KW1 and Merlin Park, which are managed and operated by Norbert Dentressangle. 

Retailers are challenging consumer goods manufacturers to make more frequent, smaller deliveries. This has increased the proportion of case picks and mixed pallets that need to be managed by the manufacturer’s warehouses. By using volumetric and weight information, Kellogg’s saw an opportunity to provide its customers with the ‘perfect pallet’.

Prior to the trial Kellogg’s expected to see a 10% increase in productivity. At the end of the trial they saw a 40% improvement as well as increased customer satisfaction from major retailers, and complete buy-in from the Norbert Dentressangle operators and management.

"We were extremely happy with the success of the VoiceMan trial. Initially, there were pockets of scepticism that improvements couldn’t be made, but by the end of the trial everyone across Kellogg’s and Norbert Dentressangle were asking why we hadn’t done this sooner,” commented Abzy Shaikh, head of UK and ROI distribution.

"We were trying something new by combining Voice technology and volumetric cubing; which meant we needed to work very closely as a team. Voiteq showed outstanding knowledge and understanding of our business and used their VoiceMan Execution System to design a solution that directs our operators to build the perfect pallet.”