High score in ACS audit

The 4-day audit witnessed a full scrutiny of the TC Security Services operation with auditors visiting both the HQ and satellite offices as well as a mix of varied customers who receive services from TC Security Services.

Gaining and retaining SIA approved Contractor Scheme status gives both existing and potential customers the confidence that the service has been independently assessed against recognised standards and procedures and that all the security personnel have been correctly trained for the role they are performing.

Good practices highlighted by the auditors included:

• Encouraging and providing access to e-learning facilities for all staff.
• The regularly testing of emergency and contingency plans for continuing assessment of effectiveness.
• Recognising officers’ achievements through the company’s ‘Everyday Thank You’ scheme which was also publicised in the company newsletter 'Eclipse'.

Auditors also mentioned that staff were very aware of the impact of good service delivery along with the high level of satisfaction by customers.