Lubricant support from online chat robot

Shell LubeChat is an online chat robot that is designed to provide users with easy, real-time access to product support, technical services and lubricants data. 

“Customers and distributors are at the heart of our business here at Shell. We are continually investing in new solutions and services that make their lives easier and more convenient, and we expect digital platforms to play a key role moving forward,” said Roger Moulding, vice-president of Shell Lubricants marketing. 

Shell LubeChat can be used across a wide range of businesses and sectors, including general manufacturing, construction, agriculture, power and fleet. Designed to help optimise efficiency for customers and distributors, Shell LubeChat, alongside the entire suite of Shell Lubricants services, can help solve day-to-day challenges like quickly finding information about effective equipment lubrication.

The platform is equipped to help users in a variety of ways, including finding the right product for their equipment, accessing technical and safety data sheets on Shell Lubricants' products, learning how experts from the company have helped other businesses improve their operations, and finding their nearest authorised distributors.