100% Achilles audit

The company was awarded a score of 100% in the four key areas measured: Corporate Social Responsibility, health and safety, environment, and quality.

The two-day visit included an audit of both head office and a client site.

The auditor was particularly impressed by:

• The team effort, with the experience welcomed and enjoyed by everyone involved
• The breadth of documentation to evidence the quality management systems in place
• The ongoing commitment to the duty of care of colleagues by investment in innovative technology. 
• The design and navigation of the training matrix in use 
• The use of the site visit report which captures the four key areas that the audit measures.
• The company's down-to-earth approach – doing what it says it will do in a straightforward way.

The auditor commented about the appearance, attitude and knowledge of security officers to ensure the job they do is done to the very best of their ability.   

Richard Grafham, group compliance manager, says: “Attaining this recognised accreditation demonstrates our high standards and competency. All our accreditations will enable us to continue to leverage our national capability as we compete for other national contracts, expand our reputation as a quality supplier and gives us an excellent opportunity to see ongoing success as a business.”

TCFM has also passed three external management systems audits, including the new ISO 45001:2018 standard.

Satia Rai, operations director says: “I am delighted in this result. In achieving 100% for the second year in row, we have been able to demonstrate that our team is committed to consistently delivering first class service to our customers.  This is something which gives businesses partnered with Achilles UVDB community, confidence that we can deliver what they need.”