Applications engineer

Cookson explains: "My role is quite varied. Essentially, I am an additional resource in the technical support team. We are available Monday - Friday providing telephone-based help and product advice. It’s a busy department and we deal with a wide variety of queries. This could be in-depth technical detail or perhaps guidance on a product alternative or troubleshooting. This is essential with newer products, such as the Cube67 I/O system, as the distributed I/O technology is a more technical and complex solution. 

"Another aspect of my role as applications engineer is to relate the wealth of Murrelektronik technology to our customer’s needs and application requirements – which can differ greatly from industry to industry. The most credible way to do this is by on-site demonstrations, so customers can see the potential of the products as an integral part of their existing machines and systems.

"We have invested in state-of-the-art demo equipment enabling our customer to see the ease of integration, efficiency and range of diagnostic functions that Murrelektronik can provide. So far, the feedback has been fantastic. Our position as a leading manufacturer of cable and connectors is well documented, and now our I/O systems and fieldbus solutions are competing with the best in the market. It’s certainly an exciting time to have joined the Murrelektronik team!

"The final aspect of my position is after-sales support and I thoroughly enjoy this role. As an Applications Engineer I can provide one-on-one support for individual applications, assist from installation concept through commissioning and beyond into service requirements."