
![]() |
Edward Lowton
Editor |
![]() ![]() |
ARTICLE
Video troubleshooting system
25 January 2013
Warehouse automation supplier, KNAPP, has launched a video-based troubleshooting service for its customers. Available as an addition to any service contract, KNAPP's KiSoft Web Eye allows live, bi-directional video a

Warehouse automation supplier,
KNAPP, has launched a video-based
troubleshooting service for its
customers.
Available as an addition to any service contract, KNAPP's KiSoft Web Eye allows live, bi-directional video and voice transmission to identify and resolve service issues at the customer's site.
Wearing the fully mobile kit, a client employee or a KNAPP engineer can transmit live images and sound from the actual location of any problem to KNAPP's Customer Service experts at the company's headquarters in Graz, Austria.
This innovative, 24-hour service uses WLAN technology to connect with the customer network and allows hand-drawn sketches, videos or instructions to be sent quickly and easily, directly to the operator's display on site.
Available as an addition to any service contract, KNAPP's KiSoft Web Eye allows live, bi-directional video and voice transmission to identify and resolve service issues at the customer's site.
Wearing the fully mobile kit, a client employee or a KNAPP engineer can transmit live images and sound from the actual location of any problem to KNAPP's Customer Service experts at the company's headquarters in Graz, Austria.
This innovative, 24-hour service uses WLAN technology to connect with the customer network and allows hand-drawn sketches, videos or instructions to be sent quickly and easily, directly to the operator's display on site.
MORE FROM THIS COMPANY
- Management changes
- MultiScan master data solution available to buy or rent from KNAPP
- Automation order
- Easy pickings
- Automated storage and picking
- Delivering the goods for fashion clients
- Nuts & bolts of order picking
- Modular system design
- Knapp signs framework agreement with Daifuku
- Swarm intelligence
RELATED ARTICLES
- No related articles listed
OTHER ARTICLES IN THIS SECTION