Software issuesnow solved remotely

Lapauw International, a manufacturer of industrial laundry, drying & ironing machinery, has installed eWON industrial routers and Talk2M, an Internet-based remote maintenance and diagnostics service, on its machines.

The eWON/Talk2M system guarantees a secured VPN connection between Lapauw service engineers and the PLC on the customer's machinery. This enables engineers to continuously monitor the machinery in real time and even perform PLC updates. In addition, the PLC on the machine sends data back to the Lapauw machinery support team.

This information is archived centrally, for future evaluation.

Lapauw is now able immediately to make the correct diagnosis and take corrective action to resolve any machine software problems. The main advantage is that its technicians no longer have to travel to site, as Lapauw is able to work with local technicians.

On average, Lapauw is halving its costs, as the majority of the cases involve software problems, which can be resolved using the eWON & Talk2M remote access system.

The Talk2M platform uses only Internet traffic via https, so is simple to install on virtually any network.

MAC Solutions is a UK distributor.