Service boost

It has enabled the company – the wholly owned UK subsidiary of machinery manufacturer Mosca – to implement an integrated machinery database suitable for use by both service and sales departments.

Protean allows Mosca Direct to fully automate the engineers service sheet process, track every action and identify the most commonly used parts by customer, engineer and machine serial number – ensuring replacements are immediately available when needed.

Gaye Tate, MD, says: "The Protean system will allow us to further enhance our engineering service and spare parts management and make our planning even more efficient."