ISO 9001 certification

20 March 2018

By achieving ISO 9001 certification, Direct Air & Pipework is demonstrating to customers and suppliers that the systems it has in place meet the high standards set out by the International Organisation for Standardisation (ISO).

To gain the ISO 9001 certification, the company had to demonstrate its dedication and commitment to meeting customers’ needs, operating efficient management processes and delivering consistent, good quality products and services.

Each year, an external audit is carried out by a third party to ensure systems are maintained and any non-conformance is noted for correction.

Managing director of Direct Air, Allan Dolby, says: "Achieving ISO9001 I am sure will prove invaluable to Direct Air’s day to day business operation. Our ISO 9001 certification will give companies confidence that we are working to standards and procedures that will provide them with a high standard of customer service.

John Flynn, consultant for QMS international, highlighted in his report that 'many of the processes required for certification were already in place', showing that Direct Air & Pipework had already adopted a best-practice approach, as a quality-focussed business.

Flynn explained: “The Quality Management System Direct Air & Pipework has implemented will help the company to enjoy many benefits, such as increased efficiency and continual improvement. Such advantages can be passed onto customers, encouraging higher levels of satisfaction with Direct Air & Pipework’s services.”

Flynn was impressed with the team too, praising two individuals in particular for their hard work: “With the help of Allan Dolby and his project manager, Jim Maybury, the Quality System was set up without any difficulties.”

Direct Air & Pipework have been awarded ISO 9001 : 2015 certification through QMS International. This prestigious award shows that providing the best possible products and services is of vital importance to the business.