Altus welcomes a new operations and planning assistant

She will play a key role in further strengthening the company’s capacity to support customers through improved project management and breakdown recovery.

Gwilliam brings a wealth of experience to Altus, having previously worked in resource planning within the technology sector. Her background includes close collaboration with customers to assess issues and coordinating with engineering teams to deliver effective solutions. This experience will be invaluable as Altus continues its rapid growth and expands its network of partnerships.

Altus has seen sustained growth, with the number of machines supported by the company increasing year on year. The company is adding over 100 new machines annually, servicing both existing and new customers. Gwilliam's addition to the team is part of Altus’s broader strategy to bolster its operations and planning capabilities, ensuring it maintains high standards of support as its business evolves.

"Ella's arrival marks an important step forward for our Aftersales and Engineering Support teams,” said Mike Todd, operations and planning manager at Altus. "We’re pleased to have her on board, and I’m confident she will make a significant impact on the support side of our business.

"At Altus, we set the highest standards for customer service, and efficient operations and planning are vital to ensuring satisfaction, successful project delivery, and quick recovery from breakdowns. With the addition of Ella to the team, we are better equipped to handle the increasing demands as we continue to take on larger, more complex projects with a growing customer base. This is a strong move for our future!"

Gwilliam's ongoing onboarding process will equip her with a thorough understanding of Altus’ processes, so that she is ready to hit the ground running. Her addition represents just one of many new hires aimed at supporting Altus’s continued modernisation and growth.

www.altusgroup.co.uk