Thorough Examination: A digitised approach

Conversations between CFTS and its members showed that many were struggling with the burden of paperwork Thorough Examination entails and that there was a desperate need for automation. Engineers were losing out on some of the safety-related work that comes from Thorough Examinations as they couldn’t turn around jobs in good time whilst maintaining profitability.

Service Geeni provides specialist service management software that uses mobile technology and enables efficiency and service excellence. Working closely with CFTS, it developed a bespoke application that gives engineers the information, examination checklists and forms that they need in the field, on any device.

Engineers can complete the required details on the job with pre-populated forms saving time, removing admin, and providing clear information for quoting any extra work. Automation of the process has removed costly delays. The result: engineer productivity increases, admin is reduced, customers are satisfied, and dealers can respond quickly on extra safety work needed. 

What does this mean for CFTS members? 

The solution is available to all members. The partnership has already shown that those firms with digitised systems in place are operating more profitably and delivering a good service to customers. More and more members are expected to turn to digitisation and automation not just to improve the Thorough Examination process but to enhance service delivery too and those who do so effectively are expected to see the greatest returns; those who delay will be more likely to struggle. 

To find out more about how the CFTS & Service Geeni partnership works, go to: https://servicegeeni.com/in-the-field-podcast or visit: servicegeeni.com