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Edward Lowton
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Customer charter
20 November 2013
A new customer charter introduced by Portakabin provides a firm commitment that the company will complete every building on time and, if this is not achieved, 1% of the contract value will be refunded for every week a project is delayed (up to £25,000).

Simon Ambler, director of Portakabin Sales, said, "Modular buildings are the solution of choice for a multitude of organisations in both public and private sectors, which need accommodation delivered faster than site-based construction, to the highest quality standards and with the certainty of completion on time and on budget. We have developed this Charter for customers purchasing either our modular or single modular buildings, to highlight the outstanding service levels that we promise to achieve on every project.”