Multi-brand servicing from Hormann

Demand for manufacturer backed servicing has been on the increase from the distribution industry as operations have become leaner and more reliant on sophisticated loading equipment. Greater integration of the loading bay means that all components, such as doors, dock levellers, traffic control systems and safety devices, need to be operating efficiently at all times. In addition, legislative changes and the commitment that the industry has towards improving safety are key factors leading to this increased demand.

Another element is the recognition that preventative maintenance provides a double benefit, since it is part of the safety regime and leads to cost savings, by reducing downtime and extending the life-cycle of equipment.

Adding the ability to service other makes of equipment not only gives the customer a more responsive service through a single point of contact, but with Hörmann's live reporting, designed to include this extended offer, it also offers almost instant access to the relevant data for insurance and risk assessment requirements.

All routine and emergency cover is recorded on a real-time support system. Field service technicians are linked to the central database through their tablet computers and so have direct access to the information for any asset that is recorded.

In order to meet this increased need, Hörmann is adding to its team of field service engineers, and investing in even more training to ensure that the high-quality service, that the industry has come to expect from Hörmann, can be extended to all makes of equipment.

All this investment is geared around providing a much more streamlined service, that can schedule routine maintenance around operational needs and deliver the rapid response needed in the event of a breakdown or accidental damage.

For information on this all-encompassing service package, plus extended warranties for Hörmann equipment, contact the service team direct on 01530 516888.