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Edward Lowton
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| Home> | Plant, Process & Control | >Sensors and instrumentation | >Powerful remote diagnostics |
Powerful remote diagnostics
04 December 2014
specialist in inspection equipment for the food industry, Loma Systems attributes its 91% first time fix rate to the powerful remote diagnostics tools now available with its range of high performance metal detectors, checkweighers and X-ray units, backed by a dedicated service team, guaranteed next-day response and bespoke preventative maintenance agreements.
In line with its ‘Designed to Survive’ ethos and commitment to delivering maximum uptime at a low lifetime cost of ownership, Loma’s aim is to ensure the long term reliability of its equipment. With outstanding after sales support a key component of this, the company measures two key elements of its service delivery, Response Time and First Time Fix Rate.
On average, across all service call outs in the UK, Loma is achieving more than nine out of ten problems fixed, within one working day from the time the problem is first reported.
