Company of the Year award

The company offers the customer-specific control platforms ABB Ability System 800xA, ABB Ability Symphony Plus, Freelance and Compact Product Suite.

Bernhard Eschermann, technology manager of ABB’s Industrial Automation division, comments: “With our installed base of over 70 million connected devices and 70,000 control systems, and an annual investment of $1.5bn in research and development, ABB is leading the digital transformation taking place across all process industries. We are uniquely positioned to create additional customer value by sharing best practices across industries while tailoring solutions to specific end-user needs. By partnering with ABB, customers have access to decades of proven, digital solutions which will help them achieve unprecedented improvement in productivity and performance.”

Frost & Sullivan’s market research analysts attribute ABB’s success to its alignment with market Mega Trends and developing industry-specific DCS solutions to address the demands of different end-user market segments, thereby enabling them to create new opportunities and values for their customers. This, they say, has helped ABB stay ahead of competition and retain a leadership position in the DCS market. With market growth drivers such as advanced control strategies, software-based services, value-added services and lifecycle cost optimization, ABB is well positioned to retain its leadership position.

ABB’s 2017 launch of the ABB Ability TM platform is commended for providing comprehensive, unified and cross-industry digital capabilities.

The report also praises ABB Ability Collaborative Operations Centers for helping customers improve performance. This is achieved by connecting them instantly, 24/7, to ABB experts who use remote diagnostics and analytics to solve problems before they become failures. Likewise, ABB’s lifecycle service policy which maximises the life of a customer’s investment, and its one-of-a-kind third-party Value Provider Program with channel partners located near end-users to provide a superior experience, are applauded.