Eastern promise

The decision was taken to invest in 13 Mitsubishi GRENDiA trucks and to go with Eastern Forklifts.

MD of HLC, Paul Lewis, said: “We have learnt from previous experience with Eastern that not only are they quick to respond to any issues – even more importantly, things happen when Eastern say they will.” 

It was important for HLC that they went with a local supplier, rather than a large multi-national - not only to support their local economy -  but also their proximity means that Eastern are just a phone call away and can be proactive about preventing down time.

Lewis continued: “Eastern ticked every box, not only did they provide the perfect service package, they also took an excellent truck and made it an even greater by customising it to fit the task and the operator perfectly.” 

For a company that needs to carry wide, uncompromising loads of wood, HLC was impressed with the visibility of the GRENDiA, both in terms of the operator’s view but also the visibility of the trucks themselves. Part of Eastern’s customisation package for them was the fitting of rear and forward facing red spots. The very bright LED lights project a beam in the path of the truck to warn pedestrians and other drivers of its approach. The forward facing spots also assist with fork positioning.

The GRENDiA’s Belly Seal was a must-have in the inevitably dusty environment of HLC’s manufacturing plant. The belly plate not only reduces engine noise, it also prevents the cyclonic effect, where dirt and dust are drawn into the engine and recirculated into the working environment. Preventing this prolongs engine life and keeps the environment quieter and much cleaner for stock, shelving and staff.

Its green credentials are also boosted by the 3-way catalytic converter, which dramatically reduces harmful NOx emissions, while the GRENDiA speed limiter enhances safety on the busy site and is said to deliver exceptional fuel efficiency. Indeed, HLC have noticed a significant improvement in fuel economy since switching to the GRENDiA.

Ultimately, it was the operators at HLC who made the casting vote when the trucks were put to the test. HLC conducted an exhaustive tendering process, arranging rigorous on-site trials of trucks from every leading manufacturer. The Mitsubishi GRENDiA was the unanimous preference of the drivers.

“The red spot feature was universally greeted with approval from a safety perspective, but the drivers also reported that the cabs were more comfortable and control layout was really good. “ Explained HLC Operations Manager, David Mercer.

David added: “The operators also liked the fact that the trucks are weatherproofed, keeping them warm and dry, which is also great for productivity as it makes moving loads between the indoor spaces and out a much smoother operation. In fact, we have measured a marked increase in productivity overall, partly down to the modified double pallet handlers that Eastern fitted for us.”