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Edward Lowton
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Customer service initiative
20 September 2018
Nortek Global HVAC UK carried out research in 2017, reaching out to its customer base and the HVAC market place as a whole across the UK and continental Europe. The results recommended that the company consolidate all of its HVAC brands in the UK into Reznor and highlighted opportunities to enhance customer satisfaction.
Nortek’s customers will now receive a more personal approach, improved response times and increased stock availability.
Kevin Hartshorne, European sales and marketing director for Nortek said: “Quick response times to enquiries and fast deliveries for our increased stock range are just some of the new commitments we are going to deliver with a personal touch.”
Nortek is making four bold promises to customers, which include: Responding within 24 to all orders of non-stockable items, giving you the name of the person dealing with your enquiry, the person you speak to will call you back within 24 hours and delivering to customers within three days of receipt of order for all stockable items. The company will support its products throughout their lifetime.
Customers will be able to contact Nortek through numerous channels including the customer service desk, email, online and the new website: http://www.reznor.eu
