Chance to chat

Toyota Material Handling UK has made it possible for its customers to chat directly to a team member online.

The Chat Centre (accessible from www.toyota-forklifts.co.uk) is available during standard working hours and offers visitors three ways of making contact with Toyota: chat, email and telephone.

Tony Wallis, operations director, says: "Some enquiries are more urgent than others and need a more immediate response than an email can deliver; not everyone likes to make enquiries by phone. Our new Chat Centre gives website visitors the chance to make immediate contact with a member of the Toyota team, just like a phone call but at their own leisure while using the computer."